Refund policy

Last updated: May 2025

Food & Perishable Products

Due to the perishable nature of our products — including fresh bread, artisanal charcuterie, and deli items — we do not accept returns on food items once they have been delivered or picked up.

Eligibility for Refunds

We will offer a refund or replacement in the following circumstances:

  • The product was delivered in a damaged or spoiled condition
  • An incorrect item was delivered
  • The order was never delivered and cannot be traced by our delivery partner

To be eligible, you must notify us within 24 hours of receiving your order by contacting contact@larderbkk.com with:

  • Your order number
  • A description of the issue
  • Photographic evidence of the product condition

Refund Process

Upon approval of your refund request:

  • Refunds will be processed within 5–7 business days
  • The refund will be issued to the same payment method used for the original purchase (e.g. credit/debit card via Omise)
  • You will receive an email confirmation once the refund has been processed

Return of Goods

As our products are perishable, physical returns of food items are generally not accepted. In exceptional cases where a non-perishable item (e.g. branded merchandise) requires return, LARDER will cover the return shipping cost if the return is due to our error (wrong item sent, defective product). If the return is requested for other reasons, the customer is responsible for return shipping costs.

Non-Refundable Items

  • Items that have been consumed or partially consumed
  • Items reported after the 24-hour window
  • Orders where an incorrect address was provided by the customer
  • Delivery fees (except in cases of significant delays caused by LARDER)

Order Cancellations

Due to the freshly prepared nature of our products, cancellation of orders is not allowed once an order has been placed and confirmed.

For Business Orders (via the Your Business Order section), please contact us directly at wholesale@larderbkk.com or  LineOA @larderwholesale to discuss your order before confirming.

Non-Cancellable Orders

All orders placed through larderbkk.com are final and cannot be cancelled. Please review your order carefully before completing your purchase.

If you have any concerns about your order, please contact us as soon as possible at:

✉️ contact@larderbkk.com 📞 093 009 4494

For any questions regarding our policies, please contact us at contact@larderbkk.com or call 093 009 4494.